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Signal - Marketing Attribution

Help Content for LayerFive Signal - Marketing Attribution
By Sushil Goel
4 articles

Attribution Analytics

Overview The Attribution Analytics dashboard is LayerFive's answer to a question every DTC brand struggles with: which channels are actually driving purchases? Unlike ad platform reporting — where Google takes credit for Google conversions and Meta takes credit for Meta conversions — LayerFive uses your first-party pixel data to attribute orders consistently across all channels using a single model. This gives you a unified view of marketing performance that isn't inflated by each platform counting the same conversion multiple times. Navigate to: Signal → Marketing Attribution → Attribution Analytics The Three Summary Metrics At the top of the dashboard, three numbers set the context for everything else: | Metric | What It Tells You | | ---------------------------- | ---------------------------------------------------------------- | | LayerFive Tracked Orders | Orders your pixel successfully captured and attributed | | E-Commerce Orders | Total orders from Shopify for the same period | | Coverage % | The percentage of orders LayerFive is tracking (Tracked ÷ Total) | Coverage % is the first number to check. If it's below 80%, your attribution data is incomplete and the channel numbers below it can't be trusted. A low Coverage % almost always means the LayerFive pixel isn't deployed correctly — revisit Tag Management before drawing any conclusions from the rest of the dashboard. A healthy Coverage % is 85% or above. Some gap is normal (offline orders, orders placed on untracked pages, etc.) but anything below 80% needs investigation. Platform Comparison Cards Below the summary metrics, three cards compare platform-reported numbers vs. LayerFive-attributed numbers side by side: - Google Ads Performance and Key Metrics — Google vs. LayerFive - Facebook Ads Performance and Key Metrics — Facebook vs. LayerFive - Aggregate Ads Performance and Key Metrics — All paid channels combined vs. LayerFive Each card shows Revenue, Ad Spend, Orders, ROAS, Cost/Order, and AOV. Why the numbers differ — and what to do about it The platform numbers (Google, Facebook) use each platform's own attribution logic — typically Last Click, within their own attribution windows, counting only conversions they can see. This leads to double-counting when a customer touches both Google and Meta before purchasing. LayerFive's numbers use a single consistent attribution model across all channels, applied to your first-party data. This is closer to reality. How to use the comparison: - If LayerFive ROAS is significantly lower than platform ROAS — the platform is over-counting its contribution. This is normal for Meta (which is aggressive with view-through attribution by default) and means you should be making budget decisions based on LayerFive numbers, not Meta Ads Manager. - If LayerFive Orders are much lower than platform Orders — check your Coverage %. If coverage is healthy, this is attribution overlap: both platforms are claiming the same orders. - If AOV is higher in LayerFive — LayerFive is capturing higher-value orders. This can indicate that tracked orders skew toward certain product categories or customer segments. The MOAT Table The MOAT table is the core of the Attribution Analytics dashboard. It shows attributed performance broken down at four levels of granularity: | Tab | Granularity | | ---------------- | ------------------------------------------------------------------- | | Media Source | Performance by channel (Google Ads, Meta, Email, SMS, Direct, etc.) | | Campaign | Performance by individual campaign within each channel | | Ads | Performance by individual ad creative | | Keywords | Performance by search keyword (Google Ads) | Columns | Column | What It Means | | --------------------- | -------------------------------------------------------------- | | Visits | Sessions LayerFive recorded from this source | | Orders | Conversions attributed to this source under the selected model | | Conversion Rate % | Orders ÷ Visits | | Revenue $ | Revenue attributed to this source | | Revenue % | This source's share of total attributed revenue | | Impressions | Ad impressions (paid sources only) | | Clicks | Ad clicks (paid sources only) | | Ads Cost $ | Ad spend (paid sources only) | | ROAS | Revenue ÷ Ad Spend | | CPA | Ad Spend ÷ Orders | Each row also shows a period-over-period comparison in green (improvement) or red (decline) directly below the current period value. Filters Attribution Model — Changes which model is used to calculate Orders and Revenue across the entire table. Options: Any Click, First Click, Last Click, Equal Weight, View-Through. Customer Type — Filters the table to show performance for All customers, New Customers only, or Returning Customers only. How to Use the MOAT Table to Make Decisions 1. Start at Media Source to understand channel mix Look at Revenue % across sources. This tells you which channels are carrying the most weight in your customer journey under your chosen attribution model. Pay attention to Direct — a high Direct Revenue % often means customers are returning directly to purchase after being influenced by paid channels earlier. It's not a channel you "invest" in, but a high Direct number alongside healthy paid ROAS is a sign your brand awareness is working. 2. Switch attribution models to stress-test your channel view Run the table under Any Click, then switch to Last Click. If a channel looks strong under Any Click but collapses under Last Click, it's influencing the journey but rarely closing it — it's a mid-funnel assist channel, not a conversion driver. This matters for how you budget it. Channels that hold up well across multiple attribution models are your most reliable performers. 3. Filter by New Customer to evaluate acquisition efficiency Switch Customer Type to New Customer. This strips out repeat purchases and shows you which channels are actually bringing in first-time buyers. Compare the CPA for New Customers against your target CAC. If a channel looks efficient on blended CPA but collapses on New Customer CPA, it's mostly re-converting existing customers — which may or may not be the goal depending on your growth stage. 4. Drill to Campaign to find budget leaks Switch to the Campaign tab. Sort by Ads Cost $ descending. The top 10 campaigns by spend should also be among your top performers by ROAS or Revenue %. If a high-spend campaign has low or declining ROAS with a red period-over-period indicator, it's a candidate for budget reallocation. Use the period-over-period indicators actively — a campaign with a good absolute ROAS but a significant downward trend (shown in red) needs attention before it becomes a problem. 5. Use Keywords to audit search intent The Keywords tab shows Google Ads keyword performance with Orders, Revenue, ROAS, and CPA. This is particularly useful for identifying: - High-spend, low-converting keywords — CPA is high relative to AOV; consider pausing or reducing bids - High-converting, low-spend keywords — ROAS is strong; consider increasing bids or expanding match types - Brand vs. non-brand split — Brand keywords typically have high ROAS but limited scale; non-brand keywords drive new customer acquisition at lower efficiency 6. Use Order Breakdown by Tags to audit order quality Clicking on the E-Commerce Orders number opens an Order Breakdown by Tags modal. This shows the distribution of Shopify order tags across all orders in the period. Use this to identify how many orders in a given period are: - Replacement orders or returns (CORSO-REPLACEMENT-ORDER, CREW-RETURN) - Discount-driven orders (SINGLESHOE_discount_code_used, Paid with gift card) - Affiliate or partner orders (Goaffpro) - Unknown/untagged orders (unknown) A high proportion of discount or replacement orders can artificially inflate order counts and deflate true ROAS. If your Coverage % looks healthy but ROAS seems low, check whether a large share of orders are discount-driven. Attributed Orders by Media Source Chart Below the MOAT table, a stacked bar chart shows Attributed Orders by Media Source over time. This visualizes the daily mix of channel contribution across your attribution period. Use this chart to: - Spot sudden drops in a channel's contribution on a specific day (indicates a tracking issue, campaign pause, or budget change) - See how the channel mix shifts across the week (some channels perform differently on weekdays vs. weekends) - Identify which channels are most consistent day-to-day vs. which are volatile Switch the Attribution Type dropdown on the chart to see how the channel mix changes under different models. The chart also has a table view toggle (grid icon, top right) which shows the same data as a date × channel matrix — useful for exporting or doing deeper day-by-day analysis. Choosing the Right Attribution Model There's no single correct attribution model. The right choice depends on what question you're trying to answer: | If you want to know... | Use this model | | -------------------------------------------------------- | -------------- | | Which channels touch the most customer journeys? | Any Click | | Which channels initiate discovery? | First Click | | Which channels close purchases? | Last Click | | How to distribute credit fairly across all touchpoints? | Equal Weight | | How much influence do awareness ads have before a click? | View-Through | LayerFive's recommendation for most DTC brands: Start with Any Click as your default for a complete picture of channel involvement, and use Last Click as a secondary check to understand which channels are closing. The gap between the two tells you a lot about your funnel structure. Common Questions Why does LayerFive show fewer orders than my Shopify dashboard? Two reasons: (1) Coverage — LayerFive only attributes orders it tracked via the pixel. (2) Attribution window — if an order occurred outside your look back window, it won't be attributed. Check your Coverage % first; if it's healthy, the remaining gap is typically orders outside the attribution window. Why does LayerFive show fewer orders than Google Ads or Meta Ads Manager? Ad platforms count conversions using their own tracking, which includes view-through attribution and their own click windows. A customer who saw a Meta ad and a Google ad before purchasing may appear as a conversion in both platforms. LayerFive counts the order once and distributes credit based on your chosen model. My Direct traffic has very high Revenue % — is that a problem? Not necessarily. Direct orders in LayerFive are sessions where no UTM source was detected. This includes customers who typed your URL directly, customers who clicked an untagged link, and some attribution that falls through due to iOS/browser privacy restrictions. A high Direct % alongside healthy paid channel performance is normal. A high Direct % with declining paid performance may indicate a tracking gap. Coverage % dropped suddenly — what should I check? First, confirm all integrations show a recent Last Sync in Administration → Integrations. Then check Tag Management to confirm the pixel code hasn't been accidentally removed from your theme (this can happen after a Shopify theme update). Finally, check whether a high volume of orders in the period are of a type that wouldn't be tracked (e.g. marketplace orders, manual orders created in Shopify admin). Related Articles - Tag Management - Glossary of Terms - Attribution — New Customer - Attribution — Returning Customer - Key KPI Comparison - Getting Started with LayerFive

Last updated on Jun 12, 2026

Attribution — New Customer

Overview The Attribution — New Customer dashboard isolates marketing performance for first-time buyers only. Where Attribution Analytics shows blended performance across all customers, this view strips out repeat purchases and answers a more specific question: how efficiently is your marketing acquiring new customers? This is the right view to use when evaluating customer acquisition strategy, setting CAC targets, and understanding which channels are actually growing your customer base vs. re-converting existing ones. Navigate to: Signal → Marketing Attribution → Attribution - New Customer Summary KPIs Eight KPI cards sit at the top of the dashboard, each showing the current period value and a period-over-period change indicator. | Metric | What It Measures | | ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------- | | Revenue | Total revenue attributed to new customer orders | | Orders | Number of orders placed by first-time buyers | | AOV | Average order value for new customers | | aMER | Acquisition MER — New Customer Revenue ÷ Total Ad Spend. Measures the cost efficiency of acquiring new customers across all marketing investment. | | Total Ad Spend | Total spend across all connected paid channels for the period | | Customers | Number of unique new customers acquired | | CPA | Ad Spend ÷ New Customer Orders — your cost to acquire one new customer order | | ROAS | New Customer Revenue ÷ Ad Spend | The relationship between these metrics These eight metrics tell a connected story. Read them together rather than in isolation: - Revenue and Orders trending up while CPA is flat or declining — you're scaling acquisition efficiently - Revenue up but Customers flat — AOV is rising, not volume. Good for revenue, but may mask slowing new customer growth - ROAS declining while aMER holds — your paid channels are becoming less efficient but overall acquisition economics are holding. Investigate which paid channels are dragging ROAS down. - aMER declining — your total ad investment is becoming less efficient at generating new customer revenue. This is a leading indicator of a CAC problem before it shows up in absolute numbers. Key KPIs Trend Chart The Key KPIs Trend chart plots ROAS, CPA, MER, and AOV over time on a dual-axis chart (left axis: value in number; right axis: value in dollars). How to read it: - ROAS and MER move on the left axis — rising lines mean improving efficiency - CPA and AOV move on the right axis (dollar values) — a rising CPA line means acquisition is getting more expensive - Watch for divergence: if ROAS is declining while CPA is rising, your new customer acquisition is under pressure from both sides Use the chart to identify when a metric changed, then correlate it with campaign changes, budget shifts, or external factors (seasonality, competitor activity) in that period. Revenue & Ad Spend Trend Chart The Revenue & Ad Spend Trend chart plots three series over time: - Ad Spend — total paid media investment (left axis) - New Customer Revenue — revenue from first-time buyers (left axis) - New Customer count — number of new customers acquired (right axis) How to read it: - The gap between New Customer Revenue and Ad Spend is your new customer profit contribution before other costs. A widening gap is healthy; a narrowing gap means acquisition economics are tightening. - Watch New Customer count independently from Revenue — if count is flat but revenue is rising, you're getting higher-value first-time buyers. If count is rising but revenue is flat, new customers are buying lower-value items. Both charts support export via the menu icon (top right of each chart): PNG, JPEG, PDF, SVG, CSV, and XLS. The MOAT Table — New Customer View The MOAT table on this page shows the same structure as Attribution Analytics but scoped exclusively to new customer orders. It has three tabs: Media Source, Campaign, and Ads. The Attribution filter applies the same model options as the main dashboard: Any Click, First Click, Last Click, Equal Weight, View-Through. How to use this table differently from the main Attribution view The main Attribution MOAT table includes all orders — new and returning. This one shows only new customers. The difference matters: Channels that look efficient on blended attribution but weak here are primarily driving repeat purchases, not acquisition. This is common for Email and SMS — high blended ROAS, but most of those orders are from existing customers responding to retention campaigns. Filtering to New Customer gives you their true acquisition contribution. Channels that look weak on blended attribution but strong here are acquisition engines that get buried when repeat purchase revenue from other channels inflates the total. This is sometimes the case for TOF Meta or Google Discovery campaigns. Specific decisions this view drives 1. Evaluating new customer CPA against your CAC target Set your target CAC before opening this dashboard. Compare each channel's CPA in the New Customer MOAT against that target. Channels above your CAC threshold are unprofitable for acquisition — even if their blended ROAS looks acceptable. 2. Finding your most efficient new customer acquisition channel Sort the Media Source tab by ROAS descending. The top channel by new customer ROAS is where additional acquisition budget will likely generate the best return. Cross-reference with the period-over-period trend — a high ROAS channel that's declining week-over-week may be saturating. 3. Identifying campaigns that aren't acquiring anyone Switch to the Campaign tab. Look for high-spend campaigns with low new customer orders. If a campaign is spending significantly but attributing few new customer conversions, it's a retention campaign being funded from your acquisition budget — or it's simply not working for acquisition. 4. Auditing creative performance for new customers Switch to the Ads tab. Compare CPA across individual ads within the same campaign. Large CPA variance between ads in the same campaign means creative is a significant lever — the best-performing ad is worth isolating and scaling, and the worst-performing ad is worth pausing. Comparing New Customer vs. Returning Customer Performance The most useful analysis you can run with this dashboard is a direct comparison between the New Customer and Returning Customer views. Open both in separate tabs and compare the same channel's performance across both views. Ask: - Which channels have high Revenue % in Returning but low Revenue % in New? Those are retention channels — evaluate them on retention metrics, not acquisition metrics. - Which channels are roughly balanced between New and Returning? These channels are working across the full funnel. - Which channels are almost exclusively New Customer? These are your acquisition engines — protect their budget when under pressure. This comparison also helps you have more honest conversations with your media agency. If they're reporting strong blended ROAS on a channel that's almost entirely returning customer revenue, the acquisition case for that channel is weaker than the headline numbers suggest. Common Questions Why are my New Customer Orders lower than I'd expect? LayerFive identifies new customers based on purchase history in your connected e-commerce data. If a customer's first purchase was before your Shopify integration was connected, LayerFive may classify a returning customer as new. This gap typically closes over time as more purchase history is captured. My New Customer ROAS is much lower than blended ROAS — is that a problem? Not necessarily — it's expected. New customers cost more to acquire than returning customers cost to retain. The question is whether your New Customer ROAS is above the threshold needed to recover CAC within your target payback period. Use Cohort Analysis to understand how quickly new customers from each channel go on to make repeat purchases. aMER is declining but ROAS looks fine — which should I trust? Both are telling you something different. ROAS reflects the efficiency of attributed paid spend only. aMER uses your total ad spend as the denominator, including spend that may not have directly attributed orders (brand awareness campaigns, impression-only spend). A declining aMER with stable ROAS means your unattributed spend is growing — worth investigating whether that spend is delivering value. Related Articles - Attribution Analytics - Attribution — Returning Customer - Key KPI Comparison - Cohort Analysis Dashboard - Glossary of Terms

Last updated on Jun 12, 2026

Attribution - Returning Customer

Overview The Attribution - Returning Customer dashboard focuses on attribution performance generated from returning customers. It helps businesses understand: - Revenue from repeat customers - Returning customer acquisition efficiency - Campaign retention performance - ROAS for returning users - Repeat purchase behavior - Media source contribution Accessing Attribution - Returning Customer To open the dashboard: 1. Navigate to Marketing Attribution 2. Click Attribution - Returning Customer The Returning Customer Attribution dashboard will load. Summary KPI Cards The top section displays key performance indicators related to returning customers. Available KPIs include: - Revenue - Orders - AOV - rMER - Total Ad Spend - Customers - CPA - ROAS Each KPI also displays percentage movement compared to the previous selected period. MOAT Attribution Table The MOAT section provides attribution insights specifically for returning customer activity. Available tabs include: - Media Source - Campaign - Ads Each tab changes the attribution reporting level. Media Source Attribution The Media Source tab groups returning customer attribution data by traffic source. Examples include: - Google Ads - Facebook Ads - SMS - Direct - Bing Ads - Email Metrics available include: - Orders - Revenue - Revenue % - Impressions - Clicks - Ad Spend - ROAS - CPA Campaign Attribution The Campaign tab displays attribution performance grouped by campaigns. This helps identify: - High-performing retention campaigns - Revenue-driving campaigns - Repeat purchase effectiveness - Campaign-level efficiency Ads Attribution The Ads tab displays attribution data grouped by individual ads. This section helps analyze: - Ad-level ROAS - Ad-level CPA - Returning customer revenue contribution - Ad engagement performance Attribution Models The Attribution dropdown allows switching between attribution models. Available models include: - Any Click - First Click - Last Click - Equal Weight - View-Through Changing the attribution model recalculates all dashboard metrics. Searching Attribution Data Use the search field to quickly locate: - Campaigns - Ads - Media sources Search results update dynamically within the table. Key KPIs Trend Chart The Key KPIs Trend chart visualizes performance trends over time. Tracked metrics include: - ROAS - CPA - MER - AOV This chart helps identify changes in customer retention efficiency across the selected period. Revenue & Ad Spend Trend The Revenue & Ad Spend Trend chart compares: - Returning Customer Count - Returning Customer Revenue - Ad Spend This helps evaluate repeat customer growth and revenue contribution. Exporting Data To export attribution reports: 1. Click Export Data 2. Select the preferred export option Exports can be used for: - Client reporting - Internal analysis - Retention performance reviews Table Navigation The attribution tables support: - Pagination - Adjustable items per page - Horizontal scrolling for larger datasets This makes it easier to review detailed attribution reports.

Last updated on Jun 12, 2026

Key KPI Comparison

Overview The Key KPI Comparison dashboard allows you to compare marketing performance metrics across selected time periods. It helps identify: - Performance changes over time - Channel contribution trends - Revenue fluctuations - ROAS and CPA comparisons - Media source efficiency Accessing Key KPI Comparison To access the dashboard: 1. Navigate to Marketing Attribution 2. Click Key KPI Comparison The Key KPI Comparison dashboard will load. Selecting a KPI Metric Use the Metric dropdown to select the KPI you want to compare. Available metrics include: - Revenue - ROAS - CPA Once selected, all charts and tables update automatically. Setting Comparison Periods The comparison section allows you to define the analysis period. You can configure: - Number of periods - Base period date range Number of Periods Use the Number of Periods dropdown to select how many periods should be included in the comparison. Selecting Date Range Use the date picker to select the comparison date range. The selected date range becomes the base period used in KPI analysis. Running the Comparison After configuring: - Metric - Number of periods - Date range Click Run Comparison to generate the report. The dashboard will refresh with updated charts and comparison tables. KPI Comparison Trend Chart The trend chart visualizes KPI performance across media sources. Examples include: - Revenue comparison trend - ROAS comparison trend - CPA comparison trend The chart dynamically updates based on the selected KPI. Chart Options The chart menu provides additional actions. Available options include: - View in full screen - Print chart - Download PNG image - Download JPEG image - Download PDF document - Download SVG vector image - Download CSV - Download XLS KPI Comparison Table The comparison table displays detailed KPI values grouped by media source. Displayed metrics vary depending on the selected KPI. Examples include: Revenue Comparison - Revenue - Revenue % ROAS Comparison - ROAS - ROAS % CPA Comparison - CPA - CPA % Revenue Comparison Example When the selected metric is Revenue, the dashboard displays: - Revenue trend chart - Revenue comparison table by media source ROAS Comparison Example When the selected metric is ROAS, the dashboard displays: - ROAS trend chart - ROAS comparison table Media Source Analysis The comparison tables help analyze performance across media sources such as: - Google Ads - Facebook Ads - Bing Ads - SMS - Email - Direct This helps identify which channels perform best during the selected period. Exporting Comparison Data To export comparison results: 1. Open the chart menu 2. Select the required export option Exports can be used for: - Reporting - Presentation sharing - Performance analysis - Stakeholder reviews

Last updated on Jun 12, 2026